This sample shows you how to customize the customer-
records tab.

This customization adds a tab to the customer-records
frame.

If the interaction type is INTERACTION_VOICE, then the
new tab is selected automatically.

If the interaction type is INTERACTION_CHAT, then the
history tab is selected automatically.

Otherwise, the Contact tab is selected automatically.

When you select the new tab, the frame is loaded; it
displays information about the contact and the
interaction.

To install this sample, follow these steps:
1. Create a directory "custom/" in the Genesys Desktop
   Application directory "webapps/gdesktop/".
2. Copy the files "custom.xml" and "additionalInformation.jsp"
   from this sample folder and paste them into the "custom/"
   directory that you have just created.
3. Copy the file "custom.properties" from the directory
   "webapps/gdesktop/WEB-INF/classes/" and paste it into
   the "custom/" directory that you have just created.
4. Modify the file "webapps/gdesktop/WEB-INF/web.xml"
   by specifying the "/custom/custom.xml" file in the
   "customFile" parameter of the "initUAD" servlet tag.
